FAQ

How are divisions formed?

Our skill-ranking algorithm analyzes all of your historical League of Legends stats to place you into a division with players of a similar skill level. As time goes on and we host more tournaments with more players, the algorithm improves on its own to better rank teams.

How do win streak tournaments work?

Z League hosts unique League of Legends tournaments, not like your typical bracket, here is a breakdown of how they work

• Enter as many public Summoner’s Rift games as you want with your team during your tournament's allotted time period, these include Normals and Ranked
• Within the tournament time (48 hours), try to get as many wins as you can
• Once you lose 3 times, you’ll be out of the tournament
• Tournaments are scored based on number of wins, with KDA across the win streak acting as the tie breaker
• The teams with the highest scores win the corresponding prizes

Can I make changes to my team or edit teammates after registering?

As long as registration hasn't closed, you can still make changes to your team. You can view the status of and make changes to your upcoming tournament teams here: My Profile

Can I change my Platform ID before the tournament?

No, you cannot change your Platform ID before the tournament if you have already registered.

Is my team registered?

You will receive an email once your team is fully registered.

Who are the people behind Z League?

Z League was founded in 2020 by Lucas Pellan and Robbie Schneidman. Prior to Z League, Lucas was the Co-Founder and COO of Sonder, a San Francisco based startup which has raised over $500M and is valued at $1.3B. Robbie has previously led engineering teams at Amazon, Sonder and Convoy.

What are flex start tournaments?

Flex start tournaments allow you to pick a time slot that is most convenient for your team to start competing.

Simply sign up for the tournament you are interested in, then choose the time slot that works best for your team and get ready to battle!

You may modify your start time up until 1 minute prior to your selected start time.

Am I eligible to compete in Z League tournaments?

Players around the world are welcome to compete in all free entry, credit prize Z League tournaments.

To participate in free entry tournaments with credit payouts:
You must be 13 years or older.

To participate in free entry tournaments with cash or cash-value prize payouts:
You must be 16 years or older and a legal resident of Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Greece, Ireland, Netherlands, Portugal, South Africa, Spain, Sweden, UK, or United States*

To participate in non-free entry tournaments with credit payouts:
You must be 18 years or older.

To participate in non-free entry tournaments with cash or cash-value prize payouts:
You must be 18 years or older and a legal resident of Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Greece, Ireland, Netherlands, Portugal, South Africa, Spain, Sweden, UK, or United States*

*U.S. residents of Arkansas, Delaware, Michigan, and Tennessee are not currently eligible for cash prize tournaments.

Check the status of your upcoming tournament entries here.

What is the minimum number of games required to play in a Z League Tournament?

Z League requires 25 games in the current season, and to be over account level 30.

What if I can't make it to the tournament I registered for?

Plans change, and we get that. However, not showing up to tournaments makes the competition less fun for everyone else in your division. If you can't make it to a tournament you've registered for, unregister before registration closes for the tournament.

If you have 3 no-shows in a 7-day period, you'll only be able to register for one tournament at a time. Once you no longer have 3 no-shows in the past 7 days, your access will be restored to register for as many tournaments as you want!

How do I unregister from a tournament?

1. Go to the My Tournaments page. 
2. Select the tournament you need to withdraw from in "Upcoming tournaments".
3. Click "View details"
4. Scroll down to the Unregister button

5. Click Unregister

   

Do participants have to stream their gameplay?

You are not required to stream your gameplay. Our live standings are automatically updated throughout the duration of the tournament.

How do I track my score during the tournament?

Z League built a live scoring tracker so you don't have to submit your scores during or after the tournament. You will receive a link to your tournament's live scoring page a few minutes before your tournament begins. Scores will be updated throughout the tournament so you can see exactly how you’re performing compared to the rest of your division.

How does my team earn points?

Playing in a Win Streaks tournament is simple:

• The player or team with the most Summoner’s Rift wins in the allotted time period, before getting 3 losses, wins
• In the event of a tie, total KDA will be considered ((Kills+Assists)/Deaths)

Only matches played within the tournament play window will be considered.

What happens in the event of a tie?

In the event of a tie in resulting from the same number of wins, total KDA across all games played in the win streak will determine the winner.

How do prizes work?

All prizes advertised are payouts based on a fully fielded division. In the rare case that we are unable to field a full division based on your skill level, the prize pool will be pro-rated based on the number of participants in a given division. All participants playing in a modified division will be notified via email prior to tournament commencement. Z League offers skills based competition and strives to ensure that participants are matched based on their skills. Winners will be contacted within 12 hours of scores being finalized. Winners must have completed an identity verification prior to prizes being awarded. Depending on method of payment, you may be subject to fees. Z League is not responsible for any fees charged by third parties.

How do I cash out my balance

Initiating a cash out

1. From the profile menu, click on "Account Settings".
2. At the top of the page under your account balance, tap the "cash out" button.

Any cash out will require you to verify the name associated with your account with a valid government-issued ID through Persona — our 3rd-party ID verification partner.

There are two fees associated with cash outs — a processing fee, and a PayPal fee. The PayPal fee is instituted by PayPal, and varies based on the cash out amount and your location. The processing fee is $2.

What happens if there is a smaller division?

All prizes advertised are payouts based on a fully fielded division. In the rare case that we are unable to field a full division based on your skill level, the prize pool will be pro-rated based on the number of participants in a given division. All participants playing in a modified division will be notified via email prior to tournament commencement.

What are Z League credits?

Z League credits can be earned for referrals or as prizes for tournaments. You can exchange credits for prizes in the Shop or select tournaments.

Z League Members can use credits to enter additional tournaments with cash prizes.

How does Z League ensure fair play?

Z League has a thorough cheat detection process which is run prior to finalizing tournament standings. All scores are considered tentative pending the outcome of this review. Z League reserves the right to disqualify and permanently ban teams that are suspected of cheating in any form. This includes hacks, smurfing and reverse-boosting. Anyone suspected of cheating will not be eligible for prizing or future tournament play and will be notified upon conclusion of the tournament.

What is our refund policy?

No refunds will be issued after a tournament has started. Teams may receive a refund less a payment transaction fee up to 24 hours prior to tournament start time. If a player or team does not show up for a tournament, they forfeit their right to a refund. If a team is suspected of cheating in a tournament, they forfeit their right to a refund.

What is the Z Store?

A marketplace where you can redeem your Z League credits for prizes and see other offers available to Z League users.

What is a membership?

The Z League membership is a monthly subscription which gives you exclusive access to awesome perks such as double XP, access to daily drops, monthly free drip, the ability to join cash tournaments using credits, and much more!

How do I become a member?

To become a member, you will first need to download the Z League app. In the app, visit the shop, the Compete Tab, or your account settings to view the membership page. Decide which membership to sign up for, and unlock exclusive perks immediately!

How do I cancel my membership?

If you purchased your subscription via Apple App Store:

1. Open the Settings app.
2. Tap your name.
3. Tap Subscriptions.
4. Tap the subscription that you want to manage.
5. Tap Cancel Subscription. If you don’t see Cancel, the subscription is already cancelled and won't renew.

If you purchased your subscription via Google Play:

1. On your Android phone or tablet, open the Google Play Store.
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu Subscriptions.
4. Select the subscription you want to cancel.
5. Tap Cancel subscription.
6. Follow the instructions.

When you cancel a subscription you’ll still be able to use your subscription for the time you’ve already paid.

For example, if you buy a one-year subscription on Jan. 1 and decide to cancel your subscription on July 1:

• You’ll have access to the subscription until Dec. 31.
• You won’t be charged another yearly subscription the following Jan. 1