FAQ

Have any questions?

General

How are divisions formed?

Our skill-ranking algorithm analyzes all of your historical Halo Infinite stats to place you into a division with players of a similar skill level. As time goes on and we host more tournaments with more players, the algorithm improves on its own to better rank teams.

How do Halo Infinite tournaments on Z League work?

    Z League hosts unique Halo tournaments, here is a breakdown of how they work: 
  • Enter as many public Halo Infinite Team Slayer games as you want with your team during your tournament's allotted time period
  • You are rewarded points for how you and your team performs in each game 
    • Kills = +3 points
    • Assists = +1 points
    • Deaths = -1 points
    • Game Win = +15 points per player
  • We take the total points of your best games to determine your total score
  • The teams with the highest scores win the corresponding prizes

Can I make changes to my team or edit teammates after registering?

As long as registration hasn't closed, you can still make changes to your team. You can view the status of and make changes to your upcoming tournament teams here: My Profile

Can I change my Platform ID before the tournament?

No, you cannot change your Platform ID before the tournament if you have already registered.

Is my team registered?

You will receive an email once your team is fully registered.

Who are the people behind Z League?

Z League was founded in 2020 by Lucas Pellan and Robbie Schneidman. Prior to Z League, Lucas was the Co-Founder and COO of Sonder, a San Francisco based startup which has raised over $500M and is valued at $1.3B. Robbie has previously led engineering teams at Amazon, Sonder and Convoy.

What are flex start tournaments?

Flex start tournaments allow you to pick a time slot that is most convenient for your team to start competing.

Simply sign up for the tournament you are interested in, then choose the time slot that works best for your team and get ready to battle!

You may modify your start time up until 1 minute prior to your selected start time.

Tournament Eligibility

Am I eligible to compete in Z League tournaments?

Players around the world are welcome to compete in all free entry, credit prize Z League tournaments.

To participate in free-entry tournaments with credit payouts:
You must be 13 years or older.

To participate in free-entry tournaments with cash or prize payouts:
You must be 16 years or older and a legal resident of Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Greece, Ireland, Netherlands, Portugal, South Africa, Spain, Sweden, UK, or United States*

To participate in cash-entry or credit-entry tournaments:
You must be 18 years or older and a legal resident of Australia, Austria, Belgium, Canada, Denmark, Finland, Germany, Greece, Ireland, Netherlands, Portugal, South Africa, Spain, Sweden, UK, or United States*

*U.S. residents of Arkansas, Delaware, Michigan, and Tennessee are not currently eligible for cash prize tournaments.

Check the status of your upcoming tournament entries here.

What is the minimum number of games required to play in a Z League Tournament?

Z League requires 75 Halo Infinite multiplayer games in order to enter the Halo Infinite tournaments.

Absentee Policy

What if I can't make it to the tournament I registered for?

Plans change, and we get that. However, not showing up to tournaments makes the competition less fun for everyone else in your division. If you can't make it to a tournament you've registered for, unregister before registration closes for the tournament.

If you have 3 no-shows in a 7-day period, you'll only be able to register for one tournament at a time. Once you no longer have 3 no-shows in the past 7 days, your access will be restored to register for as many tournaments as you want!

How do I unregister from a tournament?

  1. Go to the My Tournaments page. 
  2. Select the tournament you need to withdraw from in "Upcoming tournaments".
  3. Click "View details"
  4. Scroll down to the Unregister button
  5. Click Unregister

    Unregister button

Streaming & Scoring

Do participants have to stream their gameplay?

You are not required to stream your gameplay. Our live standings are automatically updated throughout the duration of the tournament.

How do I track my score during the tournament?

Z League built a live scoring tracker so you don't have to submit your scores during or after the tournament. You will receive a link to your tournament's live scoring page a few minutes before your tournament begins. Scores will be updated throughout the tournament so you can see exactly how you’re performing compared to the rest of your division.

How does my team earn points?

Our point system is pretty simple. 1 point for every kill and bonus points based on how you place in your games:

  • Kills = +3 points
  • Assists = +1 points
  • Deaths = -1 points
  • Game Win = +15 points per player
We will only be counting your best games in terms of total points to determine the winner. The number of games considered is dependent on tournament format. You will be able to track how your team is doing on the real-time scoreboard.

What happens in the event of a tie?

In the event of a tie, most kills across teams' top games will be used as the first tie break. The second tie break will be the number of wins across teams' top games. The third tie break will be the fewest number of games played. If teams are still tied, the prize for the position and next position will be split between teams. For clarity, if two teams are tied in p2 after accounting for points, total team kills, wins and number of games played, the prize for p2 and p3 would be split by the teams.

What do I do if I believe my score is incorrect?

Please keep in mind that the scoreboard does not always update instantly. It can take up to 30 minutes after gameplay has ended to update final scores for all players.
If you're seeing a scoring error, click the "Open a dispute"button on the live scoreboard and follow the steps to resolve your dispute and update your score.
NOTE: The dispute window closes 1 hour after a tournament ends. You will not be able to dispute a score after this time.

Score Disputes

What is a score dispute?

On rare occasions, gameplay data doesn’t get recorded on the scoreboard. Players can provide proof of these missing matches to correct the score.

How many disputes can I submit per tournament?

Each team may submit one dispute per tournament. A single player on the team will open the dispute on behalf of the entire team.

How long do I have after a tournament to dispute my score?

Dispute submissions close one hour after the tournament end time. After that, all undisputed scores are final.

What do I need to provide in my score dispute?

The following is required for every dispute:

Ensure your match is actually missing.
  • Check that the game mode you played matches the game mode of the tournament.
  • Make sure your match didn’t start before the tournament began, or after it ended.
Proper evidence related to your dispute.
  • Make sure your game ID is visible in all evidence for your missing match.
  • We will not accept evidence that does not directly prove the account registered for the tournament has a missing match.
Evidence for all teammates.
  • Provide evidence for every team member if you are playing with a team.

What does good evidence look like?

Using these forms of evidence in your submission will reduce the chance of a rejected dispute.

For all games: Video evidence is always good. Send a link to a stream recording / clip of the disputed match with the timestamp of the match results showing the performance & placement of all team members. 

I submitted a score dispute. How long until I hear back?

Our team strives to close as soon as possible after the tournament ends. All score disputes will be reviewed within 24 hours of a tournament ending, with an email notice of the final decision being sent to the team member who opened it.

My score dispute was rejected. How do I get it overturned?

In order to close all tournaments & pay out winners quickly, once score disputes are reviewed and closed, the decision is final.

My matches are all correct, but my overall score is wrong. How do I get this fixed?

Please review the scoring breakdown in the streaming & scoring FAQ section to ensure that there is an actual issue with your score. If there is a scoring issue that isn’t related to a missing match, please reach out to  [email protected]

Prizes & Credits

How do prizes work?

All prizes advertised are payouts based on a fully fielded division. In the rare case that we are unable to field a full division based on your skill level, the prize pool will be pro-rated based on the number of participants in a given division. All participants playing in a modified division will be notified via email prior to tournament commencement. Z League offers skills based competition and strives to ensure that participants are matched based on their skills. Winners will be contacted within 12 hours of scores being finalized. Winners must have completed an identity verification prior to prizes being awarded. Depending on method of payment, you may be subject to fees. Z League is not responsible for any fees charged by third parties.

How do I cash out my balance

Initiating a cash out

  1. From the profile menu, click on "Account Settings".
  2. At the top of the page under your account balance, tap the "cash out" button.
Identity verification

Tax-collectors don't take anything lightly. Even though most of our tournaments are low prize amounts, we have to cover our bases. Any cash out will require you to verify the name associated with your account with a valid government-issued ID through Persona — our 3rd-party ID verification partner.

Fees

There are two fees associated with cash outs — a processing fee, and a PayPal fee. The PayPal fee is instituted by PayPal, and varies based on the cash out amount and your location. The processing fee is $2.

What happens if there is a smaller division?

All prizes advertised are payouts based on a fully fielded division. In the rare case that we are unable to field a full division based on your skill level, the prize pool will be pro-rated based on the number of participants in a given division. All participants playing in a modified division will be notified via email prior to tournament commencement.

What are Z League credits?

Z League credits can be earned for referrals or as prizes for tournaments. You can exchange credits for prizes in the Z Store, or use them to buy into credit-entry tournaments.

Can I convert Z League credits into cash?

You cannot convert Z League credits into cash. Z League credits have no cash value.

Do Z League credits expire?

Yes, Z League credits expire if unused after 6 months.

Cheat Prevention

How does Z League ensure fair play?

Z League has a thorough cheat detection process which is run prior to finalizing tournament standings. All scores are considered tentative pending the outcome of this review. Z League reserves the right to disqualify and permanently ban teams that are suspected of cheating in any form. This includes hacks, smurfing and reverse-boosting. Anyone suspected of cheating will not be eligible for prizing or future tournament play and will be notified upon conclusion of the tournament.

Refunds

What is our refund policy?

No refunds will be issued after a tournament has started. Teams may receive a refund less a payment transaction fee up to 24 hours prior to tournament start time. If a player or team does not show up for a tournament, they forfeit their right to a refund. If a team is suspected of cheating in a tournament, they forfeit their right to a refund.

Z Store

What is the Z Store?

A marketplace where you can redeem your Z League credits for prizes and see other offers available to Z League users.